My Experience
Pentagons Digital
Graphic Designer – January, 21 – June, 21
• Contributed to brand-building for the startup by creating their logo, social media posts and client engagement.
• Collaborated on launching Instagram, resulting in 8% more followers and new clients. Posts averaged a 1.25% follower increase
• Enhanced post relevance by analyzing user preferences in comments, resulting in a increase in user engagement
and increase in conversation rates.
• Developed and designed logos and graphic designs for diverse clients, including Oswal Jewelers and others.
• Guided clients to implement necessary changes with the help of illustrations, sessions of brainstorming, sketching, etc.
• Utilized Adobe Creative Suite to design logos, brochures, illutrations and Social media posts
Teleperformance, Abott
Operation Agent – June, 22 – November, 22
• Engaged with multiple B2B clients, performing manual testing to pinpoint defects and communicate to the developer team.
• Worked with developer teams and multiple clients, participating in cross-functional collaboration.
• Used multiple tools like Sprinklr, Salesforce, and MS Excel for thorough testing procedures.
Teleperformance, Flipkart
Customer Service Agent – June, 21 – September, 21
• Handled 50+ calls daily, with duties including presenting relevant product information, and cancelling services, providing basic technical support and problem solving.
• Achieved an 85% average customer satisfaction rating and resolved technical and non-technical issues at an 80% rate.
• Maintained up-to-date customer records in SmartAssist CRM while interacting with customers across phone.
Pentagons Digital
Graphic Designer – January, 21 – June, 21
• Contributed to brand-building for the startup by creating their logo, social media posts and client engagement.
• Collaborated on launching Instagram, resulting in 8% more followers and new clients. Posts averaged a 1.25% follower increase
• Enhanced post relevance by analyzing user preferences in comments, resulting in a increase in user engagement
and increase in conversation rates.
• Developed and designed logos and graphic designs for diverse clients, including Oswal Jewelers and others
• Guided clients to implement necessary changes with the help of illustrations, sessions of brainstorming, sketching, etc.
• Utilized Adobe Creative Suite to design logos, brochures, illutrations and Social media posts
Teleperformance, Abbott
Operations Agent – June, 22 – November, 22
• Engaged with multiple B2B clients, performing manual testing to pinpoint defects and communicate to the developer team.
• Worked with developer teams and multiple clients, participating in cross-functional collaboration.
• Used multiple tools like Sprinklr, Salesforce, and MS Excel for thorough testing procedures.
Teleperformance, Flipkart
Customer Service Agent – June, 21 – September, 21
•Handled 50+ calls daily, with duties including presenting relevant product information, and cancelling services, providing basic technical support and problem solving.
• Achieved an 85% average customer satisfaction rating and resolved technical and non-technical issues at an 80% rate.
• Maintained up-to-date customer records in SmartAssist CRM while interacting with customers across phone.
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About Me
The pivot from graphic designing to business to marketing
seems clustered right? But this is how it will make sense,
hello this is me, a graphic designer, @kalakaaar owner,
digital marketing enthusiast and this is that journey.
About Me
The pivot from graphic designing to business to marketing seems clustered right? But this is how it will make sense, Hello this is me, a graphic designer, @kalakaaar owner, digital marketing enthusiast and this is that journey.